Privacy policy

Data controller

In accordance with the provisions of Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), the User is informed that the personal data provided through the website https://chefbydivot.es (hereinafter, the “Website”) will be processed by:

• Controller: Divot San Pedro SL
• Trade name: B70906391
• Tax ID (NIF/CIF): B70906391
• Registered address: AVDA Del Mediterraneo Edificio Arqueros Beach, S/N Local 1A, 29670 Marbella (Malaga)
• Contact email: info@chefdivot.es
• Telephone: +34633822254

Personal data processed

The data that we may process through the Website come from:

• Contact forms
• Booking / quote request forms
• Newsletter subscription forms
• Comments or interaction via linked social media

The types of data may include, by way of example:

• Identification data: first name, surname(s)
• Contact details: email address, telephone number
• Transaction or booking data: date, number of people, preferences
• Browsing data: IP address, device identifiers, pages visited, time spent on site, origin of traffic (see details in the Cookies Policy)

The User guarantees that the data provided are true, accurate, complete and up to date, and is responsible for any damage or loss that may arise from failure to comply with this obligation.

Purposes of the processing

Your personal data may be used for the following purposes:

a) Management of information or contact requests
To deal with and respond to queries, requests or communications that the User sends through the enabled forms or via the contact email address.

b) Management of bookings or provision of services
To manage bookings, orders, contracts and any pre-contractual or contractual relationships arising from the services offered through the Website.

c) Sending of commercial communications
If the User expressly authorises it, to send information about news, offers, events or other content related to the products and services of Divot San Pedro SL, by electronic or equivalent means.

d) Improvement of the Website and statistical analysis
To analyse the use of the Website and its contents, as well as to compile statistics in order to improve the User experience and our services (see details in the Cookies Policy).

Lawful basis for processing

The legal bases that justify the processing of your data are:

• The performance of a contract or the application of pre-contractual measures (management of bookings, quote requests, provision of services).
• The User’s consent, given freely, specifically, informed and unequivocally, in those cases where it is required (for example, for sending commercial communications or for certain forms).
• The legitimate interest of Divot San Pedro SL in improving its services, ensuring the security of the Website and preventing fraud, provided that such interests do not override the User’s rights and freedoms.

The User may withdraw their consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.

Data retention periods

Personal data will be kept for the time strictly necessary to fulfil the purposes for which they were collected and, in any case, for the following indicative periods:

• Contact and communication data: for as long as the relationship is maintained and for the time necessary to deal with the enquiry.
• Booking and billing data: for the periods required under tax, accounting and consumer regulations.
• Data processed for commercial purposes: until the User withdraws their consent or requests erasure.

Once these periods have elapsed, the data will be duly blocked and, where appropriate, retained only for the purpose of responding to possible legal, administrative or tax liabilities, for the time limits legally established.

Data recipients

As a general rule, personal data will not be disclosed to third parties, except where there is a legal obligation to do so or when it is necessary for the provision of the service requested by the User.

Certain data processors that provide services to Chef by Divot may have access to personal data, such as:

• Providers of web hosting and technological platforms
• Providers of email marketing tools or communication services
• Providers of web analytics and cookies (see details in the Cookies Policy)

In all cases, Chef by Divot will sign the corresponding data processing agreements with these providers, ensuring that they handle the data in accordance with current regulations and follow our instructions.

If any international data transfers are carried out, the User will be informed and the appropriate safeguards will be indicated in accordance with data protection regulations.

User rights

The User may exercise the following data protection rights at any time:

• Right of access: to know what personal data we process.
• Right to rectification: to request the correction of inaccurate or incomplete data.
• Right to erasure: to request the deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: to request that the processing of their data be limited in certain circumstances.
• Right to object: to object to the processing of their data on grounds relating to their particular situation, especially in cases of processing based on legitimate interest or for commercial purposes.
• Right to data portability: to receive their data in a structured, commonly used and machine-readable format, and to transmit it to another controller, when the processing is based on consent or a contract and is carried out by automated means.

To exercise these rights, the User may write to:

• Divot San Pedro SL
• Address: AVDA Del Mediterraneo Edificio Arqueros Beach, S/N Local 1A, 29670 Marbella (Malaga)
• Email: info@chefdivot.es

In all cases, a copy of a valid document proving the User’s identity (ID card, NIE or passport) must be provided.

The User also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their personal data infringes the applicable regulations.

Data security

Divot San Pedro SL undertakes to process the User’s personal data in complete confidence and to apply the appropriate technical and organisational measures to ensure its security and to prevent any alteration, loss, or unauthorised processing or access, in line with the state of the art, the nature of the data and the risks to which it is exposed.

However, the User should be aware that security measures on the Internet are not infallible.

Third-party data

If the User provides data relating to third parties (for example, when making a booking for another person), they declare that they have obtained the consent of those third parties and undertake to inform them of the contents of this Privacy Policy, exempting Divot San Pedro SL from any liability in this regard.

Changes to the Privacy Policy

Divot San Pedro SL reserves the right to amend this Privacy Policy in order to adapt it to new legislation or case law, as well as to industry practices or changes in the provision of its services.

In the event of substantial changes, the User will be informed through the Website or by other appropriate means. The version in force will always be the one published on the Website at any given time.